Business Practices & Policies of Acornbodycare.com
Why shop with us?
- Customer Loyalty Awards Save You Cash!
- Turn around time for most orders is same or next business day. Please see "Back Orders."
- Free Shipping for orders within the US.
- Quality products you can trust.
- Invaluable occasional email newsletters and updates with promotions and tips just for subscribers.
- Personalized, friendly service when you have a question or need information.
- We are skin care professionals, not just retailers.
- We NEVER share your information with anyone.
- We
send free samples with almost all orders as long as our postage cost does not increase dramatically. Packages that hover around 12 ounces shipping weight may not receive samples. But never fear! We send lots of samples with larger orders. We aim for 3 samples for every 2 products.
Acornbodycare.com's mission is to bring you the best and most effective scientifically formulated, organic and natural skin care products. We research our lines by personally testing a large sampling of products before adding the line to our roster. We make it a point to never jump on any band-wagon until we do our homework! We realize the dilemma faced by consumers with the plethora of too-good-to-be-true claims in our industry. You will never see flash ads of wrinkled skin turning into 18 year old skin after the application of a "miracle cream" on our website! We strive to take the guess work out of your shopping experience as much as possible by strictly adhering to the following self-imposed standards of excellence: - Must be natural or organic
- The vast majority of products in each line we carry contain no artificial fragrance or color.
- No mineral oils used as moisture ingredients or main ingredients in facial care products.
- No Animal Testing
- The medical lines we carry must be backed by scientific research.
- Quantity discounts for certain items.
- A strict recycling and reusing shipping materials policy.
- A devotion to finding the highest quality and purest lines to offer.
We continuously scour the beauty globe to find innovative, increasingly more natural and organically motivated, earth friendly, labor-friendly and science-backed manufacturers. We enjoy hearing from you and encourage you to contact us with your concerns, ideas, skin issues, products you would like to see on our site, etc.
Customer Loyalty Rewards:
Once you become an Acornbodycare.com online customer by placing an order for one or more full sized products, your account is automatically signed up for a 2% discount on future orders. Your first order is ineligible for a discount but counts towards your total spend. Deeper discounts will be given upon request when you reach a total spend of
$500, $1000, and again at $1500.
You must notify us when you reach these levels in order to get deeper discounts or if you want us to check these totals for you.. These totals are based on the information we have in our system at the time of your last purchase. We recommend using only one email address and having only one account in our system so that your total purchases are added up appropriately. We are not responsible for keeping track of multiple accounts. Discounts apply to online purchases only.
There will be no retro-active discounts applied. Only purchases made after November 2007 are eligible to be included in the total spend. We reserve the right to modify or eliminate the discount program at any time and/or to refuse to honor it at our own discretion if such a time becomes necessary due to supplier demands or otherwise.
Once this feature is activated on your account, when you are logged in you will notice that all of the prices are listed as "sale price." If a product is on sale aside from your account award you will receive the lower price.
Phone orders or email orders are ineligible for loyalty rewards and/or discounts.
Packaging and Our Commitment to the Environment When you receive a package from Acornbodycare.com, you can rest assured that we practice what we preach. We believe that true beauty is within and begins with love for the environment that bestows to us its riches in the form of the botanical resources found in the products we sell. We re-use and recycle as much as possible all of the packaging materials that come to us in the mail from our distributors and manufacturers. We only purchase biodegradable peanuts when we have a need to purchase them at all. If you receive styrofoam peanuts in one of our packages, it is because we are re-using the material from another source and ask that you do the same. We never purchase styrofoam of any sort. We make every effort to avoid heavily bleached cardboard boxes and paper. And we recycle all plastics, glass and paper used in our facility.
Exchange Policy
Sale Products are NON-Exchangable and sold as is.
If for any reason you are unhappy with a product you may exchange it for up to 30 days from purchase date.
Please follow these easy steps to return an item:
1. Email us at service@acornbodycare.com.
2.
Provide the following information in your email: Your name, order number, reason and item you are returning and what you want in its place.
3. You will then, within five business days, receive a time sensitive RMA number and email confirmation. You must return the item within the time allotted. Please return item to the following address:
Returns
4110 SE Hawthorne Blvd. #439
Portland, OR 97214
4. Get a delivery confirmation number and email it to us at service@acornbodycare.com.
5. Along with your returned item, provide a copy of the entire email correspondence including your original email.
6. Upon receipt, we will then credit your account within ten days of receipt. Account credits never expire.
7. We will not honor exchanges that do not have email confirmations. We do not offer cash refunds.
Acornbodycare.com is not responsible for shipping costs associated with exchanges. If no shipping was charged on the original order in cases where the order was eligible for free shipping, the amount refunded towards the exchange will be for the cost of the returned product minus the original shipping cost incurred by Acornbodycare.com. We may credit the cost of return shipping up to the flat rate of USPS shipping cost at our discretion. We will not pay shipping fees that are in excess of standard mail rates.
Clarisonic Skin Care Brushing Systems are returnable within the first thirty (30) days directly to Clarisonic. Clarisonic will send you either a replacement in the event of malfunction or a refund, whichever you prefer. They will supply you with a return label to send the item back to the company so there is no cost to you.
We reserve the right to charge a 20% restocking fee.
PFB Vanish is returnable at any time if dissatisfied.
If you exchange an item from an order that qualified for a free gift with purchase you must also return the free item if the price of the return item reduces the total purchase price below the price that qualified the order for the gift. The gift item must be unused and unopened and in sellable condition otherwise the cost of the gift item will be deducted from the amount eligible for exchange.
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